4 concept of a professional sales
The concepts of thinking, thinking of an action, determine the outcome! As
a professional sales staff, we balance the company, customers, individuals
between the online payment gateway interests of effective implementation of the right attitudes will
determine your actions and your results, good performance and make your career
to keep Evergreen not bad!
1. absolutely believe in your product
Do not complain about the price of the company's products
is too high, too lacking in creativity and a selling point, but to find some
plausible excuse for poor performance for themselves. Into the sales of this
line, we accepted the first lesson to their own and the sale of products with
confidence, this confidence is not simply preaching, and to penetrate into your
actions, confident and no doubt! Do not forget you are a sales person, there is
no defect-free products, there is reasonable, the lack of creativity and
selling it more marketing issues to consider! The nature of sales work can be
rough understanding of the "product" should have produced the
realization of the "commodity". So I want to warn our sales
colleagues: When the moment you leave the company every day, you do not even
think, do not fear the barriers existing products, as long as keep in mind that
I must take the hands of the products sold.
2. the customers are not God
We are education, the customer is our God, is our god, we
can even "blind loyalty" insisted: Article: The customer is always
right: when the customer is wrong, please refer to the first "wait
Bong" principle. These in fact are not wrong, but we do not forget the
customer category, valuable whether big or small, do not waste of your valuable
time and energy to the worthlessness of clients who want to remember: the customer
does not have God, do not be afraid of the normal passage of time and
elimination of the customers, sometimes snobbish is not bad!
3.Pressure is growing melting pot of
Director of surprised, asked me (some expression Columbus
discovered the New World novelty): your head how many white hair? The answer
was: are the leadership of the credit! If you do not feel in the sales process
from both performance and mental pressure, the bird may have two, one is that
you have "dead pig afraid of Shuitang" good or bad is a virtue! Or
performance objectives to develop a lack of high standards, do not expect the
company to your target you will be able to easily reach! Because the boss is
always not satisfied! Always accompanied by sales pressure, only aplomb soldiers
to be blocked, water, soil cover. Pressure makes mature, a metaphor by saying:
pressure cooker melancholy meal - early! The pressure is the growth furnace!
Ideas (want to) is the soul of action, clear thinking determines your work will be orderly! Once responsible for handling customer complaints, customer first published a half-hour condemned the speech, and face angry! Within half an hour my sentence did not say, but constantly nodded with a smile to express merchant processing the sympathy and understanding, finally the end of the customer, then gate, I opened with a smile on my summary of resignation: XX Mr. I just heard what you said carefully (expression I listen carefully, suggesting that the respect and speak to customers the importance of the issue), I have a brief summary, a total of three points, first, XXXX, and the second is XXXX Third, XXXX, the following on these three points one by one to make a reply! A had a very difficult customer complaints, customers generous excited remarks confuse their own ideas, and ultimately smooth solution Sales often encounter many problems, and most of the time we are to think independently, so the moment of clear thinking will determine the success or failure of your actions!